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Terms & Conditions
These Terms & Conditions set out the rules for shopping with Mellooi Creation Sdn Bhd. Please read them carefully, as they explain your rights and responsibilities when using our website and services
When you shop with us, you agree to the following terms:
Orders & Payment
All prices are listed in [MYR] and include applicable taxes unless stated otherwise.
Orders are confirmed once payment is received.
Delivery
We aim to deliver within the estimated timeframe provided, but delays may occur.
Delivery fees may apply depending on your location.
Returns & Exchanges
Returns are accepted within 14 days of receiving your order.
Items must be unused, unwashed, and in original packaging with tags.
Customers are kindly asked to cover the postage costs for returning item(s).
Once we receive and inspect the returned item, refunds will be issued to the original payment method, excluding delivery fees.
Exchanges are possible for the same item in a different size or color, subject to availability. If the requested exchange item is not available, we will process a refund instead.
Non-returnable items: For hygiene and safety reasons, certain items such as accessories,
undergarments, and face masks cannot be returned or exchanged. Sale or promotional items may also be non-returnable unless they arrive faulty or damaged.
To request a return or exchange, contact our customer service team at
personalshopper@melindalooi.com
Intellectual Property
All designs, content, and images on this site belong to Mellooi Creation Sdn Bhd.
They may not be copied, used, or distributed without permission.
Liability
We are not liable for delays or issues caused by circumstances beyond our control (e.g., courier delays, natural events).
By using our website, you agree to these Terms & Conditions.
Last updated: 3rd October 2025